Frequently Asked Questions

What are Blackgloves delivery and mail order regions and rates?

We offer the following proximity-based options: 

$15 | Same-day delivery within the GTA:
(Richmond Hill to Toronto; Etobicoke to Port Union)

$20 | Same day delivery to the outer GTA:
(Pickering, Ajax, Brampton, Mississauga, Woodbridge)

$25 | Canada-wide mail orders ship out within 24 hours

How do I make an order?

  1. You may either make an order over the phone, through text, or through our online ordering system.
  2. Before your order gets processed, we require either 2 pieces of government issued forms of identification, or a selfie with 1 piece of ID.
  3. Once you’ve placed your order and are verified, your order will go out at the closest delivery interval (1PM, 4PM, or 7PM).
    NOTE: You may choose a delivery interval time that best suits you by specifying in your order notes or communicating it to us over the phone. We’re always happy to change the time of delivery for you!
    NOTE: It may take up to 3 hours for your order to be delivered, weather conditions notwithstanding.

What is Interval Delivery?

Our drivers will be leaving at 1pm, and 6pm daily to fulfill your orders. Orders will need to be sent in at least 15 minutes prior to an interval to ensure it gets sent out. For example, if you make your order by 12:45pm, your order will be sent out with a driver at 1pm.

Is there a minimum order amount?

No, there is no minimum order amount. However, to qualify for free delivery, your order needs to be a minimum of $15o. For orders under $75, there will be a $15 charge for deliveries within the GTA.

Can I specify a delivery time?

Yes. You may specify the interval you’d like your order to be delivered. Please specify this in your Order Notes during checkout.

What happens to my order if the weather is bad?

If we deem the weather conditions to be unsafe for our drivers (heavy snow or rain), all deliveries will be made the following day, or until the conditions have died down.

I'm unavailable to pick up my order. Can the driver leave it in my mailbox?

Yes. Only if specified in the Order Notes, our driver will leave your package in your mailbox and take a picture to be sent to you. If you have chosen this option, we cannot guarantee the safety of the package after it has been dropped off.

Another alternative would be to let us know your family member or friend will be meeting our driver, either through email or in the Order Notes. We do not drop packages off at the concierge of a building.

What is the difference between ordering through the phone and online?

Both options are available. Making an account on our site allows you to earn loyalty points and referral codes.

Can I cancel or make changes to my order?

Yes. Send us an email at [email protected] and let us know before we send it out!

Can I return my order and receive a refund?

We do not accept returns or issue refunds.

What payment methods are accepted?

We are able to accept cash on delivery, or e-transfer.

Can the driver give me change for my order?

Our drivers will not be carrying change with them. Please try to have exact change for your orders.